FAQ

When will my order be delivered?
We try to deliver your order together, unless stated otherwise. You can also collect your order yourself; we will contact you to arrange a collection appointment. A few days before delivery, you will receive an e-mail from us with the exact delivery date and time. On the day of delivery, the driver will phone you about 30 minutes before arrival so you have an idea of when they will arrive. If the exact delivery date is not convenient, you can reschedule it by sending an e-mail to info@b4n8m2v6c0.digital. We will then schedule a new delivery date for you. Please allow for a delay of about 2 weeks in the delivery. 

When are your showrooms open?
Our showrooms are always open without an appointment from Monday to Friday from 09:00 to 17:00 and on Saturday from 10:00 to 16:30. You are very welcome to visit one of our showrooms.

What payment methods are available?
Online, you can pay at Kas20 with:
- iDEAL
- PayPal
- Credit card

What are the shipping costs for my order?
For more information, see our delivery page.

What does a furniture lift cost?
The costs of a furniture lift are borne by the customer. You can therefore arrange a furniture lift yourself for the exact delivery date. Would you prefer us to arrange a furniture lift for you? Please contact us to discuss the options.

What are the Kas20 terms and conditions?
Like every company, we have terms and conditions for your order. Click here

Can I choose a delivery date?
You cannot choose an exact delivery date. About a week before delivery, our planning team will e-mail you a delivery date with a time slot in which the order will be delivered. If this date is not convenient, you can send an e-mail to info@b4n8m2v6c0.digital Please do so no later than 24 hours before delivery, otherwise we will have to charge for this. We will then schedule a new delivery date for you. Please allow for a delay of about 2 weeks in your order. Prefer delivery in a particular week? Add this to the comments on your order.

Can all items in the showroom also be ordered online?
Almost all items in our showroom can be ordered online via our website. If your dream table is not among them, please contact us. Please note: colours, texture and pattern may vary. 

How do I report a complaint/defect?
We try to resolve complaints/defects as quickly and as well as possible. Please contact service@b4n8m2v6c0.digital If possible, we recommend including photos and/or videos in your e-mail. 

Can I return or exchange my order?
Our products are not subject to a right of withdrawal. All our products are made to measure especially for you.

What warranty do I get on the furniture?
The warranty on Kas20 tables is 1 year; you can find more information in our terms and conditions. The warranty on Kas20 chairs and sofas is 

Do you have a showroom?
Have you seen a beautiful table, chair or sofa on our website but would like to see it in real life? Visit one of our showrooms. We have a showroom in De Kwakel and in Amsterdam. The entire range can be viewed in the De Kwakel showroom. Only our tables can be viewed in the Amsterdam showroom. For more information about our opening hours and addresses, see our showroom page.

What is the standard table height?
Because we make all our tables to measure, you can choose the height of the table yourself. The height is measured to the top of the tabletop. Our standard table height is 76 cm.

Can I also buy a separate tabletop or table leg?
For the options, you can send an e-mail to info@b4n8m2v6c0.digital 

Other questions? Contact us.
If you have any questions about your order, you can contact Kas20 at info@b4n8m2v6c0.digital or by phone on +31 (0)20-2101966