Changing your order

• Would you like to make a change to your order? You can do so up to 5 working days after purchase. After that, the materials have been ordered and changes are unfortunately no longer possible.

Delivery of your furniture

• Your furniture is normally delivered in one go; only sofas are delivered separately. Your order confirmation shows the estimated delivery time in weeks. This may differ slightly from the final delivery date due to possible delays, which we of course do our best to avoid. We work to the delivery time of the item with the longest delivery time.
• You will receive the exact delivery date by email and text message 1 week in advance, so you can be well prepared. Please also keep an eye on your spam folder.
• Does the planned date not suit you? No problem: up to 48 hours before delivery you can reschedule free of charge. We will then schedule a new appointment (usually 2 to 4 weeks later).

• Have you chosen a one-person delivery? Then someone must be present at the location to help lift the furniture inside.

• We advise you to check carefully beforehand whether the dimensions of the furniture will fit through the stairwell or doorway. If the furniture cannot be brought inside, additional costs such as a furniture lift and a new delivery are at your expense.

Assembly

• Tables, coffee tables and sofas are assembled at your home. Chairs and some dining benches are easy to assemble yourself with just four screws. You will of course receive a suitable Allen key for this.

Impregnation

• Our upholstered furniture is not impregnated as standard. For long-lasting protection, we recommend impregnating it yourself on receipt. If you have ordered an impregnation kit, you will receive clear instructions for use.

Payment

• Did you pay half as a deposit at the time of purchase? Then you will automatically receive a payment request by email for the remaining amount one week before delivery; this must be paid before delivery.


 Warranty

• All our furniture comes with a 1-year warranty. Should anything come up during this period, or if you have questions about your product, we will of course be happy to help. So don't hesitate to get in touch, we are here for you.
• Do you have a defect or question in the 2nd year? Feel free to contact us to discuss the options for additional warranty.
• The warranty covers manufacturing defects only, not shrinkage cracks or shrinkage. See materials & care.


Contact

 
Feel free to contact us:

• About the delivery date: planning@b4n8m2v6c0.digital
• Complaints or comments: service@b4n8m2v6c0.digital
• Other questions: backoffice@b4n8m2v6c0.digital

You can always email us, we are happy to help!